I received my annual letter from Elephant.co.uk telling me my car insurance was about to expire. In the letter they explained that if they did not hear from me with any amendments to my policy, or to cancel then they would automatically renew, charging the quoted figure for another years worth of insurance. Seemed OK, I’ve been with them for years and they have always been reasonable when it came to quotes in the past.They have all my details correct on the form they sent me, except my banking details have changed. I telephoned them, pressing all the buttons to eventually get through to a human.
I explain why I am calling, and give the new payment account details. I then ask if it is possible to decrease the quote, I alwayswill pay less if I can.
We talk through the policy, changing two details:
1) The car is now a year older, I reduced its value by £2,000.
2) My job title changed from University Researcher to Company Director.
The man from Elephant pressed the buttons to get a new quote. The overall quote increased by £40.
Now either the quote had gone up because my car was worth less money, which I doubt, or Company Directors are assumed to be able to pay more money. Or is it University Researchers are considered less of a risk?
I stated that I’d get back to Elephant because I’d now need to phone around other insurance companies for comparative prices, all of a sudden the price dropped back down to the first initial quote.
I hate insurance, it is such a con.
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