Sony Ericsson k750i and the UK’s O2 Mobile Telephone Network Customer Service (o2/02)
On Wednesday my K750i mobile telephone arrived after I renewed my contract for a year.
The pixel quality of the camera is excellent, the radio is good, although not too good on the train.
The only annoying this is that when I telephoned o2 to organise the upgrade they offered me a £5 a month discount on my monthly bill, which I thought was great and took up the offer. It turns out that Jonathan Furness from Jonathan’s Blog was offered £10 a month less, £5 more than I was.
Jonathan’s relatively new to o2, whereas I’ve been with them since the days when they were BT Genie, nearly 7 years.
Every year I struggle with o2’s customer service, I find it awful, from the ridiculous automated telephone system which often says (after I’ve pressed 2 then 4 then 4 again followed by 6 and then option 1) that the number I need has changed, and to redial using 087….
So when I telephone, to complain, redialing 3 times and finally speaking to a human I’m surprised to be spoken to like something that’s just trod in something it should not have. All I asked was “Why does a colleague with the same number of free minutes and text messages, and who’s been with the network 1 year get a cheaper monthly line rental than myself who’s been a loyal customer for 7 years”.
o2 do offer great deals, not standard to all customers, but in a nutshell, the customer service stinks and I’m glad I only have to deal with it once a year. Not convinced I’ll be sticking with o2 next year, Ultralab (1990-2006)’s Mark says 3 are doing some amazing deals and he’s switched to them from o2.
This is all my personal experience and personal opinion.